Domain SearchSecure your perfect UAE domain in seconds.
Domain TransferSeamless domain transfer. Zero downtime, complete control.
All TLDsSecure your ideal domain. Explore local UAE and international extensions.
WHOIS LOOKUPCheck domain ownership, expiry dates, and registrar details instantly.
AE DomainsRegister a .AE domain and build trust in the UAE.
SSL CertificatesProtect your site with trusted SSL Certificates to secure data and build customer confidence.
.com DomainGet the world’s most trusted domain and build credibility from day one.
Web hostingFind budget-friendly hosting that doesn’t compromise on performance.
Windows HostingHigh-performance hosting for Windows applications and websites.
Affiliate ProgramBecome a partner and earn commission for every referral.
WordPress HostingBlazing-Fast WordPress Hosting, Optimised for Performance.
Email HostingSecure your communications with professional email hosting. Use your domain, stay in control.
Reseller HostingLaunch your own hosting brand. We handle the tech, you grow your business.
cPanel HostingHosting supported by cPanel (simple and user-friendly)
VPS HostingVirtual servers that grow with you. Full root access. Blazing fast performance.
Managed VPS HostingNot a tech expert? Let us handle everything with our fully managed VPS hosting.
Dedicated ServersEnjoy full access and total control over your dedicated physical server.
AI Website BuilderBuild beautiful websites instantly with AI.
Online ShopCreate a professional online store. No coding needed.
Web Design ServicesGet a custom website built for your brand and your goals.
BlogDiscover resources on web hosting, e-commerce, digital marketing, and beyond.
Contact UsWe are available 24/7 via chat or email
SupportExplore guides and answers for all our services
Abuse Cases Guide
Due to increased cyber security issues, abuse cases are nowadays treated with special attention.
Abuse cases at Truehost Cloud are ONLY handled by the abuse team (a team of Truehost Cloud Cyber Experts + Partners), working from United States.
(Truehost Support Team have no access to Abuse cases and therefore they lack capacity to handle them.)
Contact
Truehost Abuse team
Detection & Investigation
Abuse cases are usually detected either by the Truehost or our Partners’ systems.
Every abuse case is usually subjected to an investigation to determine its scale, impact, source, and perpetrators. Some of these investigations are conducted with partnership with Cyber Security experts such as
-
Netcraft – https://www.netcraft.com/
-
Cloudflare – https://www.cloudflare.com
-
OVH – https://www.ovh.com
-
BrandProtect – http://www.brandprotect.com/
-
Phishlabs – https://www.phishlabs.com/
-
Risk IQ – https://www.riskiq.com/
-
Law enforcement bodies.
- Truehost Cloud Cyber Team
Resolving Abuse cases
Truehost Cloud is committed to expedited abuse cases resolutions, however depending on the case’s scale, impact, source and perpetrators, the case may take more than 24 hours to resolve. During this time the affected service will be limited or suspended.
Resolutions
Abuse cases are resolved to any of the following outcomes.
-
Restore service to allow fixing (Service is restored to allow fixing by the client – applies in the minor abuse cases only)
-
Account Termination with file downloads (Client is banned from hosting the affected service but receives a download link to download the files)
-
Account Termination with no files (Client is banned from hosting the affected service with no file recovery option)
Frequently Asked Questions
How to avoid Abuse Cases?
-
Do not use nulled scripts
-
Keep your CMS installations like WordPress up to date.
-
Always use very strong password
-
Use an antivirus on any PC that runs Outlook or any other mail client.
-
Download images and other files from legit sites
-
Avoid copyright infringing materials such as ebooks, videos, music files, images e.t.c
Are there legal implication to abuse cases..?
Yes, Elite law enforcement agencies are always vigilant for abuse cases and their impact. These agencies have prosecuted some of abuse cases that amount to Cyber Crime.
